UNITED STATES: Orders are shipped standard USPS for a flat rate of $5.65. Anything over $40 will ship free. You have the option to upgrade to USPS Priority for an extra charge.
INTERNATIONAL: Unfortunately, my website only ships within the US. All international orders can be placed through my Etsy shop.
Orders are processed and shipped from my studio in PA, typically within 3-5 business days after being placed. You will receive a tracking number once it’s ready to go. Your items will be packaged minimally in compostable mailers. Packing slips and receipts are not included to save on paper waste.
Because I’m a very very very small independent business, I can’t be responsible for any lost/damaged packages. If you would like to purchase insurance please contact me before placing your order.
RETURNS: I want you to be happy with your purchase so if for any reason you are unsatisfied, please email your return request for further details. Return requests are accepted within 3 days of receiving your item. Items must be unused and in brand new condition. I must receive the package back in my studio within 10 days of return request. ALL Shipping cost will not be refunded!
Please be sure to re-package your item carefully to ensure your refund, minus shipping charges. Ship your item via a reliable carrier such as USPS, UPS or FedEx with tracking. Please email me at hello [at] jenneng.com to let me know that it’s on it’s way along with the tracking info. Your refund will be processed once the item arrives and is deemed re-sellable. If an item is received and is not in re-saleable condition, the cost of the bag will not be refunded and will be returned at the customer’s expense.
Please note that ALL Sale items are FINAL SALE! No refunds/exchanges.
Questions about shipping or returns? email me a hello@jenneng.com